How to Fix Vuse Alto Not Hitting: Troubleshooting Guide

If you’re experiencing issues with your Vuse Alto not hitting, don’t worry, we’ve got you covered. At, we understand the frustration that comes with a device not performing as expected. In this troubleshooting guide, we will walk you through the steps to fix your Vuse Alto and get it hitting smoothly again. Whether it’s a low battery, weak cartridge connection, or dirty contacts, we’ll provide you with the solutions to get your Vuse Alto back in working order. Read on to learn how to fix vuse alto not hitting and enjoy a seamless vaping experience.

How to Fix Vuse Alto Not Hitting: Troubleshooting Guide
How to Fix Vuse Alto Not Hitting: Troubleshooting Guide
Issue Possible Solution
Vuse Alto not turning on Hold down the power button for 3-5 seconds or check if it’s fully charged
Weak or unreliable cartridge connection Clean the connection between the cartridge and battery chamber or try a different cartridge
Battery not hitting hard enough Check if the battery is fully charged and clean the connections
Device not working even with a replacement cartridge Contact customer support for assistance
Still not hitting after troubleshooting Contact Customer Care for further help

Why is My Alto Not Hitting?

Low Battery

One of the common reasons why your Vuse Alto may not be hitting is due to a low battery. If the battery is not charged enough, it may not provide sufficient power for the device to function properly. To fix this issue, ensure that your Alto Vuse is fully charged by using a standard micro-USB cord and plug.

Weak Cartridge and Battery Connection

The connection between the cartridge and the battery can sometimes be weak or unreliable, leading to problems with the device not hitting. To address this, make sure the cartridge is firmly connected to the battery by pressing down on it. Additionally, check if the cartridge is damaged, as this can also affect airflow through it.

Table: Troubleshooting Steps

If Vuse Alto Battery is Not Turning On: Hold down the power button for 3-5 seconds
If Battery is Fully Charged but Not Hitting Hard Enough: Clean the connection between the cartridge and battery chamber

Cartridge Issues

If your Vuse Alto is still not hitting after checking the battery and connection, the problem may lie with the cartridge itself. Try using a different cartridge to see if the issue persists. If your device hits with a different cartridge, it indicates that the previous one was faulty or malfunctioning.

List: Steps to Try with a Different Cartridge

  • Remove both end caps from the empty Alto pod
  • Clean out debris blocking airflow through the pod’s ports
  • Ensure good contact with other components inside the housing
Why is My Alto Not Hitting?
Why is My Alto Not Hitting?

Check the Charge

If your Vuse Alto is not hitting, one of the possible reasons could be that the battery is low on charge. To resolve this issue, follow these steps:

Step 1: Hold Down the Power Button

Hold down the power button on your Vuse Alto for 3-5 seconds. This can help activate the battery and ensure it is not in a low-power state.

Step 2: Check the Battery Level

Check the charge level of your Vuse Alto battery by looking at the light band near where you insert your pod. The more lights that are lit, the more charge you have left. If the battery is not fully charged, you may need to charge it using a standard micro-USB cord and plug.

Troubleshooting Tip:

If your battery is fully charged but still not hitting hard enough, try cleaning the connection between the cartridge and the battery chamber. Use a cotton swab to remove any residue that may be affecting the connection.

Check the Charge
Check the Charge

Clean the Connections

If your Vuse Alto is still not hitting properly, it could be due to a dirty connection between the cartridge and the battery chamber. Cleaning the connections is a simple yet effective solution to improve the performance of your device. Follow these steps to clean the connections:

Step 1: Gather the necessary materials

To clean the connections, you will need:

  • A cotton swab
  • Isopropyl alcohol (optional)

Step 2: Disconnect the cartridge

Remove the cartridge from the battery unit by gently pulling it out.

Step 3: Clean the metal contacts on the battery and pod

Dampen a cotton swab with isopropyl alcohol or simply use a dry cotton swab. Gently rub the metal contacts on both the battery and pod to remove any residue or dirt that may be affecting the connection.

Step 4: Reconnect the cartridge

Once you have cleaned the connections, reinsert the cartridge into the battery unit, ensuring it is firmly connected.


  • Be gentle while cleaning to avoid damaging any components.
  • If you don’t have isopropyl alcohol, a dry cotton swab can still effectively remove dirt.

Try a Different Cartridge

Is the Problem with the Cartridge?

If you’ve tried the previous troubleshooting steps and your Vuse Alto is still not hitting, it’s time to consider whether the issue lies with the cartridge itself. Sometimes, cartridges can become faulty or clogged, leading to poor performance. By trying a different cartridge, you can determine whether the problem is specific to the previous one or if it’s a more widespread issue.

How to Replace the Cartridge

To replace the cartridge on your Vuse Alto, follow these simple steps:

  1. Remove the current cartridge by gently pulling it out of the battery unit.
  2. Take a new cartridge and align it with the battery unit.
  3. Push the new cartridge firmly into place until you hear a click.

Once you have replaced the cartridge, test your Vuse Alto to see if it starts hitting properly. If it does, then the problem was likely with the previous cartridge. However, if your device is still not hitting even with a new cartridge, there may be an underlying issue with the battery or other components.

Contact Customer Care for Further Assistance

When to Contact Customer Care

If you have tried all the troubleshooting steps mentioned above and your Vuse Alto is still not hitting, it’s time to reach out to the s. Contacting Customer Care is the best course of action when you have exhausted all other options.

How to Contact Customer Care

There are two ways to get in touch with Vuse Customer Care: by phone or email. Choose the method that is most convenient for you.


  • Call the Vuse Customer Care hotline at [insert phone number].
  • Explain the issue you are facing with your Vuse Alto and follow the instructions provided by the customer care representative.


  • Send a direct email to [insert email address].
  • Clearly describe the problem you are experiencing with your Vuse Alto and provide any relevant details.

What to Expect from Customer Care

When you contact Vuse Customer Care, you can expect prompt and professional assistance. The customer care team is trained to handle various issues related to Vuse products, including troubleshooting vape devices like the Vuse Alto. They will guide you through additional troubleshooting steps, provide further instructions, or assist with potential warranty claims if necessary.

In conclusion, troubleshooting and fixing your Vuse Alto when it’s not hitting can be a straightforward process. By following the steps outlined in this guide, you can address common issues such as low battery, weak cartridge connections, and dirty contacts. Remember to check the charge of your device, clean the connections between the cartridge and battery chamber, and try different cartridges if needed. If all else fails, don’t hesitate to reach out to customer support or contact Customer Care for further assistance. With these troubleshooting tips, you can ensure a smooth vaping experience with your Vuse Alto.

The information in this article is compiled from multiple sources, including and various newspapers. Although we have made efforts to verify its accuracy, we cannot guarantee that every detail is completely accurate and verified. Therefore, we advise caution when citing this article or using it as a reference for research or reports.
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